Terms and conditions

This page (together with our Privacy Policy and Cookies Policy) sets out the terms and conditions ("Website Terms") on which we, TAO KOI LTD, provide its services through its website https://huo.london or menus.preoday.com/huo and any TAO KOI LTD mobile application through which you access that website or services (together, "Website"). Please read these Website Terms carefully because your use of this website and your purchase of any products offered on this Website is subject to these Website Terms. You should understand that by ordering products via this Website (whether now or in the future), you agree to be bound by these Website Terms.

We reserve the right to change these Website Terms from time to time by changing them on this page. These Website Terms were last updated on 17 Oct 2020.

Use of your personal information submitted via this Website is governed by our Privacy Policy and Cookies Policy.

1. INTRODUCTION AND OUR ROLE

1.1. TAO KOI LTD is a company registered in England and Wales with registered company number 09258836, whose registered office is at 14 David Mews, London, W1U 6EQ.

1.2. TAO KOI LTD VAT number is 353499174.

1.3. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.

2. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED

2.1. Once you have selected your order from the menu you will be given the opportunity to submit your order and proceed to payment by clicking on the “checkout”, "proceed", "place my order" or similar button. Please note it is important that you check the information that you enter and correct any errors before clicking on this button since once you click on this input errors cannot be corrected.

2.2. All orders must be paid in full before being submitted to TAO KOI LTD. Payment for all orders must be by credit or debit card as stated on this Website

2.3. Prices will be as quoted on this Website. These prices include VAT at the current rate.

2.4. Please note that from time to time there may be delays with processing payments and transactions; on occasion this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit card.

2.5. On receipt of your order, and payment confirmation TAO KOI LTD will begin processing your order and we will send you notification by email that your order has been received and that your order is being processed.

2.6. Where any payment you make is not authorised you will be returned to the previous page on the Website and we shall not be obliged to provide the services.

2.7. Once you have placed your order, your payment has been authorised and the order has been accepted by the store, you will not be able to cancel your order nor will you be entitled to a refund.

2.8. You may cancel the order, and receive a refund, once the order has been placed but before it has been accepted by the restaurant.

2.9. If you attempt to cancel the order by contacting the restaurant directly after the order has been accepted, the restaurant may accept cancellation and refund you, but this is only at the discretion of the restaurant.

2.10. The restaurant may, at their own discretion, cancel an order after it's been accepted. Once an order has been cancelled by the restaurant, you will be refunded the order value.

2.11. Please note that you will not be able to return your order once collected or delivered.

2.12. In the event of a refund due to a cancellation, 100% of the order value will be returned to you.

3. DELIVERY

3.1. We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time.

3.2. The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.

3.3. We can only fulfil an order for large quantities at the discretion of the Restaurant from which you are ordering. If you would like to place a large order, we recommend you contact the Restaurant well in advance.

3.4. If you have chosen for the Products to be delivered, TAO KOI LTD or Deliveroo will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then we will not refund you the price for your order and will charge you for the full amount of your order.

3.5. Products are subject to availability. If your products are not available, we may offer you a reasonable substitute of equivalent quality and price or we may call you to tell you that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay.

4. LICENCE

4.1. You are permitted to print and download extracts from this Website for your own personal use on the following basis:

4.1.1. Unless otherwise stated, the copyright and other intellectual property rights in this Website and in material published on it (including without limitation photographs and graphical images) are owned by TAO KOI LTD. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from this Website other than in accordance with paragraph 4.1 is prohibited.

4.1.2. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 4.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

4.1.3. You must ensure that TAO KOI LTD status as the authors of the material on this Website must always be acknowledged.

4.1.4. You are not allowed to use or pass to any other party to use any of the materials on this Website or the Website itself for commercial purposes without obtaining a licence from TAO KOI LTD to do so.

4.2. Except as stated in paragraph 4.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5. SERVICE ACCESS

5.1. While TAO KOI LTD tries to ensure this Website is normally available twenty four (24) hours a day, TAO KOI LTD will not be liable if this Website is unavailable at any time or for any period.

5.2. Access to this Website may be suspended temporarily and without notice.

5.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

6. DISCLAIMER

6.1. While TAO KOI LTD tries to ensure that information on this Website is correct, it does not promise it is accurate or complete. TAO KOI LTD may make changes to the material on this Website, or to the services and prices described in it, at any time without notice. The material on this Website may be out of date, and TAO KOI LTD makes no commitment to update that material.

6.2. TAO KOI LTD provides you with access to this Website and our services on the basis that, to the maximum extent permitted by law, there are excluded all representations, warranties, conditions and other terms (including any conditions implied by law which but for these Website Terms might apply in relation to this Website and the services that we provide).

6.3. You are responsible for the security of your password that you used to register with this Website. Unless TAO KOI LTD negligently discloses your password to a third party, TAO KOI LTD will not be liable for any unauthorised transaction entered into using your name and password.

7. TERMINATION

7.1. TAO KOI LTD may terminate or suspend (at our absolute discretion) your right to use this Website and your use of the services without notice to you if TAO KOI LTD believes you have materially breached any terms of these Website Terms.

7.2 Upon termination or suspension you must immediately destroy any downloaded or printed extracts from this Website.

8. LIABILITY

8.1. TAO KOI LTD, and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage (including negligence that may result to you or a third party (including without limitation any direct, indirect, punitive or consequential loss or damages), or any loss of income, profits (whether in each case of a direct or indirect nature), goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, (even if foreseeable) in connection with our services, this Website or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on this Website.

8.2. Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from TAO KOI LTD’s negligence, TAO KOI LTD’s liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

8.3. With the exception of any liability referred to in paragraph 8.2 above, TAO KOI LTD's total liability to you in relation to your use of this Website and the services that we provide including (but not limited) to liability for breach of these Website Terms and/or tort (including but not limited to negligence) is limited to an amount equivalent to twice the value of your order or £100, whichever is the lower.

8.4. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all associated costs.

9. GOVERNING LAW AND JURISDICTION

These Website Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.

10. ADDITIONAL TERMS

10.1. We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy.

10.2. If any provision or part of a provision of these Website Terms is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provisions or part provisions will be struck out of these Website Terms and the remainder of these Website Terms will apply as if the offending provision or part provision had never been agreed.

10.3. Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.

10.4. You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any business that we enter into a joint venture with, purchase or are sold to.

10.5. The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

11. YOUR STATUS

By placing an order through our Website, you warrant that:

• You are legally capable of entering into binding contracts; and

• You are at least 18 years old.

12. COMMUNICATIONS

When using the Website or ordering products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

13. EVENTS OUTSIDE OUR CONTROL

13.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control ("Force Majeure Event").

13.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• strikes, lock-outs or other industrial action;

• civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

• fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

• impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

• impossibility of the use of public or private telecommunications networks; and

• the acts, decrees, legislation, regulations or restrictions of any government.

13.3. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

14. ENTIRE AGREEMENT

These Website Terms and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

Privacy Policy

WHAT IS THIS PRIVACY POLICY FOR?

This privacy policy is for this website http://huo.london served by Preoday Limited and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

THE WEBSITE

This website and it's owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

USE OF COOKIES

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

users are advised that if they wish to deny the use and saving of cookies from this website on to their computer they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html.

CONTACT & COMMUNICATION

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

EMAIL NEWSLETTER

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or it's owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by not a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscribe system is unavailable clear instructions on how to unsubscribe will by detailed instead.

EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls.

Users are advised to take caution and good judgment before clicking any shortened urls published on social media platforms by this website and it's owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and it's owners cannot be held liable for any damages or implications caused by visiting any shortened links.

RESOURCES & FURTHER INFORMATION

• Data Protection Act 1998

• Privacy and Electronic Communications Regulations 2003

• Privacy and Electronic Communications Regulations 2003 - The Guide

• Twitter Privacy Policy

• Facebook Privacy Policy

• Google Privacy Policy

• Linkedin Privacy Policy

Cookie Policy

On our website we use cookies to improve the quality of our service and to make the site function correctly.

REQUIRED COOKIES

This site uses cookies in order to function, without these cookies it would be impossible to order, build a shopping bag or enter details. These cookies last a short period of time and are deleted after use.

PERFORMANCE COOKIES

We use Google Analytics in order to make sure our site is performing and functioning well. Google will store anonymous cookies on your machine.

FUNCTIONAL COOKIES

We use a few cookies to remember settings you want to apply to the site such as your login preferences and theme preferences.